Call Center Automation
Automate call routing, real-time transcription, sentiment analysis, and agent assist on top of your existing telephony stack.
About this solution
Transform your call center from a cost center into a competitive advantage. Our AI automation handles call routing, real-time transcription, sentiment analysis, automatic summaries, and agent assist - reducing handle times and improving customer satisfaction.
Whether you run 10 agents or 1,000, we integrate AI into your existing telephony stack (Asterisk, FreeSWITCH, Twilio, or cloud PBX) to deliver measurable efficiency gains within weeks.
Our process
Audit & Assessment
Analyze call volumes, common scenarios, and current pain points.
AI Pipeline Design
Build transcription, routing, and analytics pipelines.
System Integration
Connect to your PBX, CRM, and quality management tools.
Training & Rollout
Train agents on AI tools and gradually roll out automation.
Key features
Real-time Transcription
Every call transcribed live with speaker identification.
Sentiment Analysis
Detect frustrated callers in real-time and trigger escalation.
Smart Routing
AI routes calls to the best-qualified agent based on context.
Auto Summaries
AI-generated call summaries saved to CRM - no manual notes.
Agent Assist
Real-time suggestions and knowledge retrieval during calls.
Quality Monitoring
Automated QA scoring for 100% of calls, not random samples.
Measurable results
How we deliver
Consultation
Free conversation about your project and needs.
Analysis
In-depth requirements analysis and solution proposal.
Delivery
Iterative development with regular demos and feedback.
Support
Ongoing technical support and product development.