Insurance & InsurTech
Customer portals, claims automation, and core insurance integrations. Digital policy servicing from first notice of loss to payout.
About this industry
Insurers face long claim handling times, expensive back office work, and customers who expect to serve themselves online. We build customer portals and automation systems that cover the full path - from first notice of loss to decision and payout.
We combine AI for document classification and damage assessment with integrations into core insurance platforms, DMS, and payment gateways. The result: faster claims handling, less manual work, and clear communication with policyholders.
How we deliver
Process Audit
Analysis of the policy and claim journey - stages, claim volumes, and bottlenecks.
UX Design
Self-service portal accessible to every policyholder group, plus a panel for adjusters.
Development & AI
Models trained on claim types and documentation, with core insurance integration via API.
Pilot & Scale
Rollout on a selected claim type, decision quality monitoring, and gradual expansion.
Key challenges
Customer Portal
Policy overview, claim submission, and payment history without calling support.
Claims Automation
Document classification, damage assessment, and routing claims to the right adjuster.
Fraud Detection
Identifying duplicate claims and inconsistencies in claim documentation.
Core Integrations
Connecting policy administration systems, DMS, and notification channels.
Document Handling
Secure upload, OCR, and validation of files attached to a case.
Data Protection
Encryption, access control, and GDPR compliance for policyholder data.
How we deliver
Consultation
Free conversation about your project and needs.
Analysis
In-depth requirements analysis and solution proposal.
Delivery
Iterative development with regular demos and feedback.
Support
Ongoing technical support and product development.