HoReCa & Booking Systems
Booking systems, hotel portals, online ordering platforms, and loyalty programs. Solutions for hotels, restaurants, salons, and service businesses.
About this industry
A booking is often the first real contact a guest has with your hotel, restaurant or salon. If it means phoning during opening hours or tapping through five screens on a phone, people book somewhere else. We build online booking systems that work around the clock, show real availability and take a deposit or prepayment on the spot.
Integration is what makes it work. Bookings need to reach staff calendars, the POS, the hotel PMS and accounting without anyone retyping them. We connect these tools through APIs, and where guests still prefer to call, we add an AI appointment booking system that takes reservations after hours as well.
We also handle the details that are easy to overlook: guest data and marketing consent under GDPR, payments through certified gateways, an interface that works for people with disabilities, and clear cancellation rules. The result is a system that not only collects bookings but also reduces no-shows and disputes with customers.
How we deliver
Business Analysis
Mapping booking, ordering, and customer service processes.
UX Design
Intuitive booking interfaces for customers and management panels for staff.
Platform Development
Booking system, admin panel, payment and calendar integrations.
Launch & Support
Deployment, team training, and ongoing conversion optimization.
Key challenges
Online Booking
24/7 booking system with SMS and email confirmations.
Online Ordering
Digital menus, order carts, and kitchen/warehouse integration.
Loyalty Programs
Points, discounts, and personalized offers that build customer loyalty.
POS Integration
Connection with cash register and accounting systems.
Review Management
Collecting reviews, responding to feedback, and building online reputation.
Mobile App
Native app for booking and ordering with push notifications.
Compliance and security
GDPR
Booking systems store contact details, visit history and sometimes allergy information, which can count as health data. We separate marketing consent from the booking itself, set retention periods, define staff access roles and let guests export or delete their data on request.
European Accessibility Act (EAA)
E-commerce services, which generally include bookings paid online, must meet accessibility requirements, with an exemption for microenterprises. We design forms and calendars to WCAG: full keyboard support, adequate contrast and labels that screen readers can announce correctly.
PCI DSS
The security standard for payment card data. We integrate payments through gateways such as Stripe, Przelewy24 or PayU using operator-hosted payment fields, so card data never touches your servers and your PCI DSS obligations stay as narrow as possible.
Consumer rights
For accommodation, catering and leisure services booked for a specific date, consumers generally do not get the standard 14-day withdrawal right, which makes clear cancellation terms essential. We build terms acceptance into the booking flow, plus confirmations and automatic deposit handling.
Frequently asked questions
How much does a booking system for a restaurant, hotel or salon cost?
A simple booking module with payments and notifications is a different project from a multi-location platform with a loyalty programme and PMS integration. Web applications of this kind usually fall within EUR 8,000 - 28,000. After a short review of your processes we give you a firm quote, a timeline and a proposal for splitting the work into stages.
Will the system integrate with our POS or PMS?
In most cases yes, as long as the vendor offers an API or data export. We first review the documentation and integration limits, then build synchronisation of availability, bookings and payments. Where no API exists, we propose a workaround such as file exchange or a channel manager connection and spell out its limitations upfront.
Can AI take phone bookings?
Yes. An AI voice agent answers calls, checks calendar availability, records the booking and sends an SMS confirmation. It is most useful during peak hours and after closing time. Unusual requests, complaints and large group bookings are handed over to staff, and callers know from the start they are speaking with an AI assistant.
How can we reduce no-shows?
A combination of measures works best: SMS and email reminders with a one-click cancellation link, deposits for high-value bookings, a waiting list that automatically fills freed-up slots, and guest history visible to staff. We configure these rules so they protect your calendar without creating friction for regular, reliable customers.
Have a project in mind?
Let's discuss your needs. Book a free consultation and learn how we can help bring your vision to life.
