AI Voice Agent for Medical Clinic
How we automated 80% of incoming calls, eliminated missed appointments and reduced service costs by 40%.
Challenge & Solution
HealthPlus Medical Clinic in Warsaw was handling over 300 phone calls daily. The reception team could not keep up - patients waited in queue for up to fifteen minutes, and many abandoned the call entirely. This meant lost appointments, dissatisfied patients, and growing operational chaos. Management needed a solution that would relieve the team without sacrificing service quality.
We deployed an AI Voice Agent powered by LLM models, integrated with the clinic's booking system and VoIP PBX. The agent conducts natural conversations in Polish - scheduling appointments, confirming bookings, answering questions about working hours and doctor availability. Within 3 months of launch, the clinic recorded a dramatic improvement in telephone service efficiency.
Measurable Outcomes
Tech Stack
How we deliver
Process Audit
We mapped 12 typical patient conversation scenarios and identified those suitable for automation.
AI Configuration
We trained the model on clinic specifics - doctor names, specialties, procedures, and booking rules.
System Integration
We connected the agent to the VoIP PBX, doctor calendars, and patient management system.
Optimization
Over 4 weeks we monitored conversations, improving scenarios and adding edge case handling.
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